Mukul Joshiv1.0
Available for Freelance & Full-time roles

Mukul JoshiAI & Automation Engineer

Building autonomous systems, intelligent agents, and scalable workflows to eliminate operational bottlenecks.

workflow-monitor.sh
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About Me

Streamlining Operations Through Code

I am an AI & Automation Engineer focused on streamlining operations and building autonomous backend systems. I specialize in combining modern LLMs, cognitive vision models, and custom orchestration pipelines to solve complex operational challenges.

My hands-on experience spans developing autonomous auditing agents, orchestrating intelligent document and media pipelines, and creating proactive self-healing troubleshooting agents to accelerate development and eliminate manual inefficiencies.

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"Operational efficiency is not about doing things faster; it is about eliminating the need to do repetitive tasks altogether."

Eliminating Bottlenecks

Analyzing manual processes to implement low-latency scripts and API workflows that save hours of human labor.

Scalable Backends

Designing fast databases, highly responsive endpoints (FastAPI/Node), and modular code architecture.

Orchestration & n8n

Creating fault-tolerant automated syncs between internal systems, CRMs, and vendor-facing endpoints.

Security & Cloud Ops

Configuring robust secure authentication (Microsoft Graph API, OAuth2) and monitoring in Microsoft Azure.

My Stack

Technical Competencies

Core Technologies

Python
PostgreSQL
Redis
TypeScript
SQL
Production ready

AI & Cloud Services

OpenAI
Claude
Whisper
Azure Video Indexer
Azure Blob Storage
Production ready

Integrations & Tools

SharePoint
Microsoft Teams
RMM integrations
PSA integrations
Gamma AI
n8n
Production ready

Projects

Selected Automation Work

Digital QA Automation

An autonomous auditing system designed to evaluate support tickets, service calls, and engineer interactions using AI.

Key Achievement:Orchestrated media analysis using Whisper and Azure Video Indexer to evaluate ticket interactions, automating compliance and QA.
PythonOpenAIWhisperAzure VIAzure BlobPgSQLRedis

Digital QBR Automation

A Business Intelligence dashboard that generates comprehensive service review decks for Managed Service Providers with a single click.

Key Achievement:Integrated SharePoint storage and Gamma AI presentation generation to dynamically build detailed reporting decks.
PythonOpenAIGamma AISharePoint

Autonomous L1 Agent

A Microsoft Teams bot engineered to automatically perform Level 1 troubleshooting directly on user machines.

Key Achievement:Leveraged Claude's reasoning with RMM and PSA system integrations to automate desktop diagnostics directly inside Teams.
PythonClaudeRMMPSATeams

Other Automation Initiatives

User Onboarding & Offboarding AutomationActive
Digital Dispatcher (Automated ticket triage and dispatch)Active
AI First-Response System for Support TicketsActive
Revenue Leakage MonitorActive

Contact

Get In Touch

Let's build something together

Have an operational bottleneck, an integration puzzle, or want to discuss a backend engineering project? Fill out the form or drop me an email directly.